If you know which Biotherm products you're looking for, you've got many ways to find them on our website:

- Search by keyword
- Search by category of product (Face Care, Body Care, Sun Care)
- Search for men's products here too (don't worry guys, we haven't forgotten you!)

If you're not sure which product suits you best, or just want to browse, check out the New category, Explore or our Gift Ideas for inspiration...

We all have different needs, so which Biotherm products are right for you?

Get expert advice and tips from our Skin Diagnostic tool.

When you become a Biotherm e-Club Member, you can save your Skin Diagnostic results to come back and consult whenever you like.

Easy!

 

Just type in the keyword you're looking for and hit Go… We'll list all the matching results for you to consult.

After the latest product releases from Biotherm?

 

Discover with all our great new Biotherm products in the New category.

Looking for a great gift? Biotherm's Gift Ideas can help!

We've selected exclusive Biotherm Gift Sets to give you some ideas, or you can choose from Biotherm's extensive range of products.

We accept Master Card, Visa and American Express. We only accept US credit cards

In some cases, a small processing fee may be charged by your credit card company.

Biotherm's website is encrypted and protected by Norton, guaranteeing that your details stay secure and private. Just the way they should be…

When you check out, we will send you an email to confirm your order.

Once your order has shipped, we'll send you another email to confirm shipment. The shipping tracking information will be included in this email so you can check the status of your order whenever you like.

If you have further questions about your order status, please contact us by email or by calling 1-888-BIOTHERM (Monday to Friday 9:00 am to 5:00 pm Eastern time).

If you have a promotion code, just enter the code on the first Checkout page. Please note that you can only use one promotion code per order. 

What did I buy?

When you become a Biotherm e-Club Member, you can access your previous purchases using 'My Order History' and check out the details of the products you bought in each order.

Shipping is free (USPS Ground-Most orders will be delivered within 7-12 business days) with an order of $50 and more before tax.

Biotherm-usa.com ships via USPS to US addresses only, including Alaska, Puerto Rico, US Virgin Islands, Hawaii, and military APO/FPO destinations. Biotherm will not ship to any International Shipping Services such as DHL Borderlinx, VPost or comGateway.

Orders will be processed the same day the order is placed if the order is received by 11:00 am Eastern time. Orders received after 11:00 am Eastern time will be processed on the next business day.

$4.50 shipping cost everywhere in the US.
Orders shipping to Alaska, Hawaii, Puerto Rico, US Virgin Islands, military APO/FPO destinations or US territories can only be shipped through standard shipping mode and will take up to 30 days.

Products purchased on this website are shipped from Canada.

To track your order, please use the tracking number included in your shipping confirmation email.

This tracking number can also be accessed via the My Order History section for e-Club Biotherm members.

If you have questions about your order, please call us at 1-888-BIOTHERM (Monday to Friday 9:00 am to 5:00 pm Eastern time) or email us and we will be happy to assist you.

If you need to change an order you have already placed, please contact Biotherm's Customer Service at 1-888-BIOTHERM (Monday to Friday 9:00 am to 5:00 pm Eastern time) or use the contact us page>> and select the subject "Questions about ym order". To expedite your request, enter your order confirmation number in the Message and describe your concern. If you decide to contact us by phone, please have your order confirmation number available. We will always do our best to accommodate your needs.

If for any reason you are not completely satisfied with your Biotherm purchase, please contact our customer service at 1-888-BIOTHERM (Monday to Friday 9:00 am to 5:00 pm Eastern Time) and simply return the purchased products within thirty (30) days of the delivery. We will be happy to credit your account for the amount of the purchase.

Address:
Genco
221 South 10th St.
Lemoyne, Pennsylvania 17043

We recommend that you return all products unopened and in the same condition in which they were delivered. We're sorry, but return shipping fees are not refundable.

If your package was damaged in shipment by the carrier, and its content rendered unusable, save the box and the merchandise and notify us immediately at 1-888-BIOTHERM (Monday to Friday 9:00 am to 5:00 pm Eastern Time). The carrier will be notified and the damaged package and the damaged items will be replaced.

Biotherm e-Club offers a vast range of benefits, including:

- Save your Wish List
- Save your Skin Diagnostic results
- Create ‘Your Profile’ for a quick check-out!
- Receive info on new products
- Receive Biotherm emailings for special offers

Join today!