Frequently Asked Questions
Welcome to Biotherm USA Frequently Asked Questions.
Check below to see if we have the answer to your question.
- Search by keyword
- Search by category of product (Face Care, Body Care, Sun Care)
- Search for men's products here too (don't worry guys, we haven't forgotten you!)
Get expert advice and tips from our Skin Diagnostic tool.When you become a Biotherm e-Club Member, you can save your Skin Diagnostic results to come back and consult whenever you like.
Just type in the keyword you're looking for and hit Go… We'll list all the matching results for you to consult.
Discover with all our great new Biotherm products in the New category.
We've selected exclusive Biotherm Gift Sets to give you some ideas, or you can choose from Biotherm's extensive range of products.
Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation e-mail and packing slip.
In some cases, a small processing fee may be charged by your credit card company.Biotherm's website is encrypted and protected by Norton, guaranteeing that your details stay secure and private. Just the way they should be…
Once your order has shipped, we'll send you another email to confirm shipment. The shipping tracking information will be included in this email so you can check the status of your order whenever you like.If you have further questions about your order status, please contact us by email or by calling 1-888-BIOTHERM (Monday to Friday 9:00 am to 5:00 pm Eastern time).
When you become a Biotherm e-Club Member, you can access your previous purchases using 'My Order History' and check out the details of the products you bought in each order.
Biotherm-usa.com ships via USPS to US addresses only, including Alaska, Puerto Rico, US Virgin Islands, Hawaii, and military APO/FPO destinations. Biotherm will not ship to any International Shipping Services such as DHL Borderlinx, VPost or comGateway.
Orders will be processed the same day the order is placed if the order is received by 11:00 am Eastern time. Orders received after 11:00 am Eastern time will be processed on the next business day.
$4.50 shipping cost everywhere in the US.
Orders shipping to Alaska, Hawaii, Puerto Rico, US Virgin Islands, military APO/FPO destinations or US territories can only be shipped through standard shipping mode and will take up to 30 days.
Products purchased on this website are shipped from Canada.
This tracking number can also be accessed via the My Order History section for e-Club Biotherm members.If you have questions about your order, please call us at 1-888-BIOTHERM (Monday to Friday 9:00 am to 5:00 pm Eastern time) or email us and we will be happy to assist you.
221 South 10th St.
Lemoyne, Pennsylvania 17043
If your package was damaged in shipment by the carrier, and its content rendered unusable, save the box and the merchandise and notify us immediately at 1-888-BIOTHERM (Monday to Friday 9:00 am to 5:00 pm Eastern Time). The carrier will be notified and the damaged package and the damaged items will be replaced.
Just contact us directly by email or call us on 1-888-BIOTHERM (Monday to Friday 9:00 am to 5:00 pm Eastern time).
- Save your Wish List
- Save your Skin Diagnostic results
- Create ‘Your Profile’ for a quick check-out!
- Receive info on new products
- Receive Biotherm emailings for special offers
It only takes a couple of clicks to become a Biotherm e-Club Member. Just enter your details in the required fields, confirm, and that's it! You're a Member!Why not join now and start enjoying the benefits of the Biotherm e-Club right away?
Please enter your email address and we'll send your password by email. Just check your inbox to get your reminder.
Moving? New email address? Just use Edit My Account to fill in your new details, hit confirm and we'll update our records.
When you become a Biotherm e-Club Member you can save a list of your favorite products to come back and consult anytime.Just sign in as a Member and use My Wish List to access your personal favorites. To reorder products from your list, click on Add to Cart and continue to Checkout.
When you become a Biotherm e-Club Member, you can access your previous purchases on www.biotherm-usa.com using My Order History and check out the details of the products you bought in each order.