How Can We Help You?
- Shipping & Returns
- Shipping Information
Why do I see a Foreign Fee charge on my credit card?
You may have incured this charge as we are based in Canada. Many credit card issuers will add this charge when a transaction is made in a different country then where the card was issued.
Shipping is free (USPS Ground-Most orders will be delivered within 7-12 business days) with an order of $50 and more before tax.
Biotherm-usa.com ships via USPS to US addresses only, including Alaska, Puerto Rico, US Virgin Islands, Hawaii, and military APO/FPO destinations. Biotherm will not ship to any International Shipping Services such as DHL Borderlinx, VPost or comGateway.
Orders shipping to Alaska, Hawaii, Puerto Rico, US Virgin Islands, military APO/FPO destinations or US territories can only be shipped through standard shipping mode and will take up to 30 days.
Please note, as orders ship from Canada, due to customs regulations within our business scope and processes we are unable to ship orders that exceed a cumulative amount of $500 within a 7 business days range. We invite you to place a new order after this time limitation. We extend our sincerest apologies for the inconvenience and disappointment this may have caused.
Order ProcessingOrders will be processed the same day the order is placed if the order is received by 11:00 am Eastern time. Orders received after 11:00 am Eastern time will be processed on the next business day.
If for any reason you are not completely satisfied with your Biotherm purchase, please contact our customer service at 1-888-BIOTHERM (Monday to Friday 9:00 am to 5:00 pm Eastern Time) and simply return the purchased products within thirty (30) days of the delivery. Please note that all promotional products, including free samples and gift with purchases, must be returned. We will be happy to credit your account for the amount of the purchase. Refunds will be issued within 30 days in the form of credit to the credit card holder. You will receive an email when the credit is processed.
221 South 10th St.
Lemoyne, PA 17043
We recommend that you return all products unopened and in the same condition in which they were delivered and that you send your return via USPS for your protection and to insure prompt delivery. We're sorry, but return shipping fees are not refundable.
If your package was damaged in shipment by the carrier, and its content rendered unusable, save the box and the merchandise and notify us immediately at 1-888-BIOTHERM (Monday to Friday 9:00 am to 5:00 pm Eastern Time). The carrier will be notified and the damaged package will be replaced.
Hazardous Materials & Shipping Restrictions
Please note that due to Air Safety regulations, we cannot ship orders containing Hazardous Materials (sprays-alcohol) through the express or priority service. Orders containing hazardous materials will be shipped through Expedited Parcel service. Take note that some remote areas can only be delivered by air. For these regions we will unfortunately be unable to ship orders containing Hazardous Materials (sprays-alcohol). Thank you for your understanding.
- All about privacy
PurposeBiotherm, a division of L'Oreal Canada, Inc., has adopted this Privacy Statement in order to inform you of its policies with respect to information collected from this website. Your use of this website constitutes your acceptance of this Privacy Statement and your consent to the practices it describes.
Personally Identifiable Information
Personally Identifiable Information is any information that concerns you individually and would permit someone to contact you, for example, your name, address, telephone/fax number, social security number, email address or any information you submitted to Biotherm.com that identifies you individually.
Biotherm.com will not collect any personally identifiable information about you unless you provide it. Therefore, if you do not want Biotherm.com to obtain any personally identifiable information about you, do not submit it.
You can visit and browse the Biotherm website without revealing personally identifiable information about yourself. You may also choose to disclose personally identifiable information about yourself, which may be maintained as described below.
Biotherm.com may collect personally identifiable information about you when you register with one of our divisions or brands, for example to enter our contests, join our mailing lists or become our privileged customer, you may be asked for personal information such as, but not restricted to, your contact information (name, telephone numbers, e-mail address, mailing address), date of birth, product and/or cosmetic concerns, which brands and products you use, security information (user name and password). You may also be asked additional marketing-related questions by completing questionnaires, surveys and profile data to help us better understand your needs and those of potential customers.
You may also be requested to give your delivery and billing address, credit card number and expiration date when you place an order.
Transactions and ActivityIf you become a registered user or if you conduct transactions through the Biotherm website, Biotherm.com collects information about the transactions you engage in while on the website and your other activity on the site. This information may include, without limitation, areas of the website that you visit, transaction type, content that you view, download or submit, transaction amount, payment, shipping and billing information as well as the nature, quantity and price of the goods or services you exchange and the individuals or entities with whom you communicate or transact business.
Biotherm.com may use the personally identifiable information collected through its website primarily for such purposes as:
- Helping to establish and verify the identity of users;
- Opening, maintaining, administering and servicing users' accounts or memberships;
- Processing, servicing or enforcing transactions and sending related communications;
- Providing services and support to users; Improving the website, including tailoring it to users' preferences;
- Providing users with product or service updates, promotional notices and offers, and other information about Biotherm and its affiliates;
- Responding to your questions inquiries, comments and instructions;
- Maintaining the security and integrity of its systems.
Biotherm.com uses the anonymous browsing information collected automatically by its servers primarily to help it administer and improve its website. Biotherm.com may also use aggregated anonymous information to provide information about its website to advertisers, potential business partners and other unaffiliated entities. Again, this information is not personally identifiable.
This website is directed toward and designed for use by persons aged 13 or older. Biotherm.com will not approve applications of, or establish or maintain accounts or memberships for, any child whom Biotherm.com knows to be under the age of 13. Biotherm.com does not solicit or knowingly collect personally identifiable information from children under the age of 13. If Biotherm.com nevertheless discovers that it has received personally identifiable information from an individual who indicates that he or she is, or whom Biotherm otherwise has reason to believe is, under the age of 13, Biotherm.com will delete such information from its systems. Additionally, a child's parent or legal guardian may request that the child's information be corrected or deleted from Biotherm.com's files by using our Contact Us Form. External Links
In order to provide service to you, Biotherm.com will send you communications related to your transactions, security or the administration of its website. From time to time, Biotherm.com and its affiliates brands may also wish to send you other messages or updates about Biotherm.com, its affiliates, or their promotions and other activities. If you do not wish to receive non-transaction/security related communications from Biotherm.com and its affiliates, please send an email containing your request to customer service.
Automatic Collection of Anonymous InformationWhen you visit the Biotherm website, like when you visit most other websites, certain anonymous information about your visit is automatically logged, which may include information about the type of browser you use, the server name and IP address through which you access the internet (such as "aol.com" or "earthlink.net"), the date and time you access the site, the pages you access while at the Biotherm website, and the internet address of the website, if any, from which you linked directly to the Biotherm site. This information is not personally identifiable.
Registration FormsIf you are offered the opportunity to enter a promotion, to become a registered user of the Biotherm website, or to opt-in to receive Biotherm information through another site, you must apply by filling out the registration form on the site. This form requires certain personally identifiable information that may include, without limitation, your name, email address, postal address, telephone number, areas of interest, product usage, and/or a unique individual password. You may also choose to communicate with Biotherm.com through email, via our website, by telephone, in writing, or though other means. We collect the information in these communications, and such information may be personally identifiable.
Disclosure of InformationBiotherm.com does not provide personally identifiable information to unaffiliated third parties for their use in marketing directly to you. Biotherm may use unaffiliated companies to help it maintain and operate its website or for other reasons related to the operation of its business, and those companies may receive your personally identifiable information for that purpose. Biotherm may also disclose personally identifiable information about you in connection with legal requirements, such as in response to an authorized subpoena, governmental request or investigation, or as otherwise permitted by law. Finally, as Biotherm business develops, it may sell or buy corporate assets, and in such transactions customer information may be one of the transferred business assets. If Biotherm, its internet businesses, or substantially all of its assets, is acquired, customer information may be one of the assets transferred.
"Cookies" and Advertisers
The Biotherm website's server, or the servers of companies that are used to operate this site, may place a "cookie" on your computer in order to allow you to use the website and to personalize your experience.
A "cookie" is a small piece of data that can be sent by a web server to your computer, which then may be stored by your browser on your computer's hard drive. Cookies allow Biotherm.com to recognize your computer while you are on its website and help customize your online experience and make it more convenient for you. Cookies are also useful in allowing more efficient log-in for users, tracking transaction histories and preserving information between sessions. The information collected from cookies may also be used to improve the functionality of the website.
Most web browser applications (such as Microsoft Internet Explorer and Firefox) have features that can notify you when you receive a cookie or prevent cookies from being sent. If you disable cookies, however, you may not be able to use certain personalized functions of this website.
SecurityBiotherm.com maintains physical, electronic, and procedural safeguards to help guard personally identifiable information. If transactions are offered on the site, transaction information is transmitted to and from Biotherm.com in encrypted form using industry-standard Secure Sockets Layer (SSL) connections to help protect such information from interception. Biotherm.com restricts authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information. Please be aware, however, that any email or other transmission you send through the internet cannot be completely protected against unauthorized interception.
Data Quality/AccessBiotherm.com allows you to change, update, or delete the information you may provide in your optional registration form. If you would like to change, update, or delete your personal information, please send an email containing your request to customer service.
- Promotion details
Quantities of samples are limited and offer is subject to availability. Available samples may differ from original offering at any time based upon availability and this may not be reflected in advertisements. Only authorized purchases will be processed and shipped. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer and to modify or cancel this promotion due to system errors or unforeseen problems. We reserve the right to substitute any free item offered with an item if equal or greater value. Offer cannot be combined with any other offer or promotion. Offer not applicable on gift sets unless stated otherwise. Cannot be applied to previous orders. Other conditions may apply. Offer is subject to change without notice.
Gift sets, jumbo sizes and limited editions are excluded from discounts unless otherwise stated.
The sign-up offer is valid for new email addresses only. An email with a promo code will be sent within 24 h upon registration.
- Terms & Conditions
Valentine's Day Essences Contest Official Rules
NO PURCHASE IS NECESSARY TO ENTER OR WIN.
The Biotherm Valentine’s Day Essences Contest (the “Contest”) starts at 12:00 AM Eastern Daylight Time (“EDT”) on January 31, 2018 and ends at 12:00 PM EST on February 7, 2018 (“Contest Period”). Sponsor’s computer shall be the official timekeeper for all matters related to this Contest.
Contest is open to residents of the fifty (50) United States (excluding Puerto Rico) and the District of Columbia, 18 years of age or older at time of entry. Anyone under the age of majority in their state, (eighteen (18) in most states, nineteen (19) in Alabama and Nebraska, and twenty-one (21) in Mississippi) at the time of entry must also have the consent of one of his or her parents or legal guardian, and a parent or other legal guardian must agree to the enforceability of these Official Rules. Employees of Biotherm (“Sponsor) and their respective parents, subsidiaries, affiliates, promotion and advertising agencies, and members of their immediate family (spouse and parent, children and siblings and their respective spouses, regardless of where they reside) and persons living in the same household, whether or not related, of such employees, are not eligible to enter or win. Void where prohibited by law. Contest is subject to all applicable federal, state and local laws.
Potential winners are subject to verification of eligibility and identity per these Official Rules, which may include a background check and completion of documentation required by Sponsor to complete such background check, the results of which must be completely satisfactory as determined by Sponsor in its sole discretion. Additional eligibility requirements apply for winners, as described below.
- HOW TO ENTER:
During the Contest Period, 1) Go on this Facebook post https://www.facebook.com/BiothermUSA/photos/p.2007413955942276/2007413955942276
2) Comment this post with the name of the person you would like to share the prize with
All online entries must be received by 12:00 PM EDT on February 7, 2018 to be eligible. Limit one (1) entry per person for the duration of the Contest Period. Multiple entries received from any person after the first entry received from that person or Instagram account will be void. Entries generated by script, macro or other automated means or means which subvert the entry process will be void. All entries become the property of Sponsor and will not be acknowledged or returned.
- REQUIREMENTS OF ENTRIES:
Entry may not contain, as determined by the Sponsor, in its sole discretion, any content that:
- contains copyrighted materials owned by others (including photographs, sculptures, paintings, and other works of art or images published on or in websites, television, movies or other media), without permission;
- contains materials embodying the names, likenesses, voices, or other indicia identifying any person, including, without limitation, celebrities and/or other public or private figures, living or dead, without permission;
- contains any personal identification, such as license plate numbers, personal names, e-mail addresses or street addresses;
- contains trademarks, logos, or trade dress (such as distinctive packaging or building exteriors/interiors) owned by others, without permission;
- is sexually explicit or suggestive; unnecessarily violent or derogatory of any ethnic, racial, gender, religious, professional or age group; profane or pornographic; contains nudity;
- promotes alcohol, illegal drugs, tobacco, firearms/weapons (or the use of any of the foregoing);
- promotes any activities that may appear unsafe or dangerous; promotes any particular political agenda or message;
- is obscene or offensive; endorses any form of hate or hate group;
- appears to duplicate any other submitted Entries;
- defames, misrepresents or contains disparaging remarks about other people or companies;
- communicates messages or images inconsistent with the positive images and/or good will to which we wish to associate;
- and/or violates any law.
Sponsor reserves the right to request proof of these permissions in a form acceptable to Sponsor from any entrant at any time. Failure to provide such proof may, if requested, render Entry null and void. By submitting an Entry, entrant warrants and represents that he/she and any persons appearing or who are identifiable in the Entry consent to the submission and use of the Entry in the Contest and to its use as otherwise set forth herein.
By submitting an Entry, entrant acknowledges and agrees that Sponsor may obtain many Entries in connection with this Contest and/or other contests staged and/or promoted by the Sponsor, and that such Entries may be similar or identical in theme, idea, format or other respects to other Entries submitted in connection with this Contest and/or other contests sponsored by the Sponsor or submitted for other reasons or other materials developed by the Sponsor. Entrant waives any and all claims entrant may have had, may have, and/or may have in the future, that any Entry and/or other works accepted, reviewed and/or used by the entrant may be similar to his/her Entry, or that any compensation is due to entrant in connection with such Entry or other works used by Sponsor.
By submitting an Entry, entrant hereby grants permission for the Entry to be posted on Sponsors or its affiliates branded websites or social platforms. Entrant agrees that Released Parties (as defined below) are not responsible for any unauthorized use of Entries by third parties. Released Parties do not guarantee the posting of any Entry. Entrants agree that they will not use the Entry for any other purpose, including, without limitation, posting the Entry to any online social networks, without the express consent of Sponsor in each instance.
- WINNER NOTIFICATION:
At approximately 2 h 00 pm (ET) on or about February 7, 2018 in Montreal, a random draw will be conducted for the prize from all eligible entries received. The odds of winning a prize will depend upon the total number of eligible entries received before the contest closes.
If any potential winner is an eligible minor in his/her jurisdiction of residence, potential winner must obtain the approval of his/her parent or legal guardian to accept prize. Parent or legal guardian is responsible for providing all documents required by Sponsor.
- GRAND PRIZE:
1 winner will receive 2 essences of his/her choice:
- Life Plankton limited jumbo edition ( retail value $80.00 US)
- Force Supreme Life Essence ( retail value $70.00 US)
- GENERAL CONDITIONS:
By participating, each entrant agrees: (a) to abide by these Official Rules and decisions of Sponsor and judges, which shall be final and binding in all respects relating to this Contest; (b) to release, discharge and hold harmless Sponsor, Nikki Tutorials and their respective parents, affiliates, subsidiaries, and advertising and promotion agencies, and the respective officers, directors, shareholders, employees, agents and representatives of the forgoing (collectively, “Released Parties”) from any and all injuries, liability, losses and damages of any kind to persons, including death, or property resulting, in whole or in part, directly or indirectly, from entrant’s participation in the Contest or any Contest-related activity or the acceptance, possession, use or misuse of any awarded prize including any travel/activity related thereto, including any harm/injury caused from the use of a vehicle; and (c) to the use of his/her name, voice, performance, photograph/video, image and/or likeness for programming, advertising, publicity and promotional purposes in any and all media, now or hereafter known, worldwide and on the Internet, and in perpetuity by Sponsor and its designees, without compensation (unless prohibited by law) or additional consents from entrant or any third party and without prior notice, approval or inspection, and to execute specific consent to such use if asked to do so. By participating, entrant also agrees not to release any publicity or other materials on their own or through someone else regarding their participation in the Contest without the prior consent of the Sponsor, which it may withhold in its sole discretion.
- USE OF ENTRIES:
By submitting an Entry, you hereby grant the Sponsor, its affiliates and its Administrators the irrevocable, perpetual, royalty free, worldwide license to use, reproduce, publish, edit, market, store, adapt, assign, distribute, have distributed, publicly and privately display, communicate, create derivative works based upon, and promote the Entry or excerpts of the Entry (as such may be edited and modified by the Sponsor in its discretion) in perpetuity, for editorial, commercial, promotional and all other purposes (including posting on Sponsor-affiliated websites, other Sponsor-selected media, and on third party retail sites featuring Biotherm.)
Released Parties are not responsible for lost, late, incomplete, damaged, inaccurate, stolen, delayed, misdirected, undelivered, or garbled Entries; or for lost, interrupted or unavailable network, server, Internet Service Provider (ISP), website, or other connections, availability or accessibility or miscommunications or failed computer, satellite, telephone or cable transmissions, lines, or technical failure or jumbled, scrambled, delayed, or misdirected transmissions or computer hardware or software malfunctions, failures or difficulties, or other errors or difficulties of any kind whether human, mechanical, electronic, computer, network, typographical, printing or otherwise relating to or in connection with the Contest, including, without limitation, errors or difficulties which may occur in connection with the administration of the Contest, the processing or judging of Entries, the announcement of the prizes, the incorrect uploading of the photo or in any Contest-related materials. Released Parties are also not responsible for any incorrect or inaccurate information, whether caused by site users, tampering, hacking, or by any equipment or programming associated with or utilized in the Contest. Released Parties are not responsible for injury or damage to any person's computer related to or resulting from participating in this Contest or downloading materials from or use of the website. Persons who tamper with or abuse any aspect of the Contest or website, who act in an unsportsmanlike or disruptive manner or who are in violation of these Official Rules, as solely determined by Sponsor, will be disqualified and all associated Entries will be void. Should any portion of the Contest be, in Sponsor’s sole opinion, compromised by virus, worms, bugs, non-authorized human intervention or other causes which, in the sole opinion of the Sponsor, corrupt or impair the administration, security, fairness or proper play, or submission of Entries, Sponsor reserves the right at its sole discretion to suspend, modify or terminate the Contest and, if terminated, at its discretion, select the potential winner[s] from all eligible, non-suspect Entries received prior to action taken using the judging procedure outlined above. CAUTION: ANY ATTEMPT TO DELIBERATELY DAMAGE THE WEBSITE OR UNDERMINE THE LEGITIMATE OPERATION OF THE CONTEST MAY BE IN VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, SPONSOR RESERVES THE RIGHT TO SEEK DAMAGES AND OTHER REMEDIES (INCLUDING ATTORNEYS’ FEES) FROM ANY SUCH INDIVIDUAL TO THE FULLEST EXTENT OF THE LAW, INCLUDING CRIMINAL PROSECUTION.
Except where prohibited by law, as a condition of participating in this Promotion, participant agrees that (1) any and all disputes and causes of action arising out of or connected with this Promotion, or any prizes awarded, shall be resolved individually, without resort to any form of class action, and exclusively by final and binding arbitration under the rules of the American Arbitration Association and held at the AAA regional office nearest the participant; (2) the Federal Arbitration Act shall govern the interpretation, enforcement and all proceedings at such arbitration; and (3) judgment upon such arbitration award may be entered in any court having jurisdiction. Under no circumstances will participant be permitted to obtain awards for, and participant hereby waives all rights to claim, punitive, incidental or consequential damages, or any other damages, including attorneys' fees, other than participant's actual out-of-pocket expenses (i.e., costs associated with participating in this Promotion), and participant further waives all rights to have damages multiplied or increased.
- USE OF DATA:
- SPONSOR: BIOTHERM