How Can We Help You?

  • Shipping & Returns
    • Shipping Information
      • Why do I see a Foreign Fee charge on my credit card?

         

        You may have incured this charge as we are based in Canada. Many credit card issuers will add this charge when a transaction is made in a different country then where the card was issued.

         

      • Shipping

        Shipping is free (USPS Ground-Most orders will be delivered within 7-12 business days) with an order of $50 and more before tax.

        Biotherm-usa.com ships via USPS to US addresses only, including Alaska, Puerto Rico, US Virgin Islands, Hawaii, and military APO/FPO destinations. Biotherm will not ship to any International Shipping Services such as DHL Borderlinx, VPost or comGateway.

      • Order Processing

        Orders will be processed the same day the order is placed if the order is received by 11:00 am Eastern time. Orders received after 11:00 am Eastern time will be processed on the next business day.
      • Returns

         

        If for any reason you are not completely satisfied with your Biotherm purchase, please contact our customer service at 1-888-BIOTHERM (Monday to Friday 9:00 am to 5:00 pm Eastern Time) and simply return the purchased products within thirty (30) days of the delivery. Please note that all promotional products, including free samples and gift with purchases, must be returned. We will be happy to credit your account for the amount of the purchase.

         

        Address:

        GENCO ATC

        221 South 10th St.

        Lemoyne, PA 17043

         

        We recommend that you return all products unopened and in the same condition in which they were delivered and that you send your return via USPS for your protection and to insure prompt delivery. We're sorry, but return shipping fees are not refundable.

         

        If your package was damaged in shipment by the carrier, and its content rendered unusable, save the box and the merchandise and notify us immediately at 1-888-BIOTHERM (Monday to Friday 9:00 am to 5:00 pm Eastern Time). The carrier will be notified and the damaged package and the damaged items will be replaced.

      • Hazardous Materials & Shipping Restrictions

         

        Please note that due to Air Safety regulations, we cannot ship orders containing Hazardous Materials (sprays-alcohol) through the express or priority service. Orders containing hazardous materials will be shipped through Expedited Parcel service. Take note that some remote areas can only be delivered by air. For these regions we will unfortunately be unable to ship orders containing Hazardous Materials (sprays-alcohol). Thank you for your understanding.

         

  • Privacy Policy
    • All about privacy
      • Purpose

        Biotherm, a division of L'Oreal Canada, Inc., has adopted this Privacy Statement in order to inform you of its policies with respect to information collected from this website. Your use of this website constitutes your acceptance of this Privacy Statement and your consent to the practices it describes.
      • Personally Identifiable Information

        Personally Identifiable Information is any information that concerns you individually and would permit someone to contact you, for example, your name, address, telephone/fax number, social security number, email address or any information you submitted to Biotherm.com that identifies you individually.

        Biotherm.com will not collect any personally identifiable information about you unless you provide it. Therefore, if you do not want Biotherm.com to obtain any personally identifiable information about you, do not submit it.

        You can visit and browse the Biotherm website without revealing personally identifiable information about yourself. You may also choose to disclose personally identifiable information about yourself, which may be maintained as described below.

        Biotherm.com may collect personally identifiable information about you when you register with one of our divisions or brands, for example to enter our contests, join our mailing lists or become our privileged customer, you may be asked for personal information such as, but not restricted to, your contact information (name, telephone numbers, e-mail address, mailing address), date of birth, product and/or cosmetic concerns, which brands and products you use, security information (user name and password). You may also be asked additional marketing-related questions by completing questionnaires, surveys and profile data to help us better understand your needs and those of potential customers.

        You may also be requested to give your delivery and billing address, credit card number and expiration date when you place an order.

      • Transactions and Activity

        If you become a registered user or if you conduct transactions through the Biotherm website, Biotherm.com collects information about the transactions you engage in while on the website and your other activity on the site. This information may include, without limitation, areas of the website that you visit, transaction type, content that you view, download or submit, transaction amount, payment, shipping and billing information as well as the nature, quantity and price of the goods or services you exchange and the individuals or entities with whom you communicate or transact business.
      • Information Use

        Biotherm.com may use the personally identifiable information collected through its website primarily for such purposes as:

        • Helping to establish and verify the identity of users;
        • Opening, maintaining, administering and servicing users' accounts or memberships;
        • Processing, servicing or enforcing transactions and sending related communications;
        • Providing services and support to users; Improving the website, including tailoring it to users' preferences;
        • Providing users with product or service updates, promotional notices and offers, and other information about Biotherm and its affiliates;
        • Responding to your questions inquiries, comments and instructions;
        • Maintaining the security and integrity of its systems.

        Biotherm.com uses the anonymous browsing information collected automatically by its servers primarily to help it administer and improve its website. Biotherm.com may also use aggregated anonymous information to provide information about its website to advertisers, potential business partners and other unaffiliated entities. Again, this information is not personally identifiable.

      • Children's Privacy

        This website is directed toward and designed for use by persons aged 13 or older. Biotherm.com will not approve applications of, or establish or maintain accounts or memberships for, any child whom Biotherm.com knows to be under the age of 13. Biotherm.com does not solicit or knowingly collect personally identifiable information from children under the age of 13. If Biotherm.com nevertheless discovers that it has received personally identifiable information from an individual who indicates that he or she is, or whom Biotherm otherwise has reason to believe is, under the age of 13, Biotherm.com will delete such information from its systems. Additionally, a child's parent or legal guardian may request that the child's information be corrected or deleted from Biotherm.com's files by using our Contact Us Form. External Links

        The Biotherm website may contain links to other websites, including those of advertisers or third party content providers who offer downloads on Biotherm.com. Please be aware that Biotherm is not responsible for the privacy practices or the content of other websites. Websites that are accessible by hyperlinks from the Biotherm website may use cookies. Biotherm encourages you to read the privacy statements provided by other websites before you provide personally identifiable information to them.

      • Choice/Opt-Out

        In order to provide service to you, Biotherm.com will send you communications related to your transactions, security or the administration of its website. From time to time, Biotherm.com and its affiliates brands may also wish to send you other messages or updates about Biotherm.com, its affiliates, or their promotions and other activities. If you do not wish to receive non-transaction/security related communications from Biotherm.com and its affiliates, please send an email containing your request to customer service.

        Changes to this Privacy Policy - Biotherm.com reserves the right to modify or supplement this policy at any time. If a material change to the terms of this policy is made, Biotherm.com will post a notice on its homepage and a link to the new policy.

      • Automatic Collection of Anonymous Information

        When you visit the Biotherm website, like when you visit most other websites, certain anonymous information about your visit is automatically logged, which may include information about the type of browser you use, the server name and IP address through which you access the internet (such as "aol.com" or "earthlink.net"), the date and time you access the site, the pages you access while at the Biotherm website, and the internet address of the website, if any, from which you linked directly to the Biotherm site. This information is not personally identifiable.
      • Registration Forms

        If you are offered the opportunity to enter a promotion, to become a registered user of the Biotherm website, or to opt-in to receive Biotherm information through another site, you must apply by filling out the registration form on the site. This form requires certain personally identifiable information that may include, without limitation, your name, email address, postal address, telephone number, areas of interest, product usage, and/or a unique individual password. You may also choose to communicate with Biotherm.com through email, via our website, by telephone, in writing, or though other means. We collect the information in these communications, and such information may be personally identifiable.
      • Disclosure of Information

        Biotherm.com does not provide personally identifiable information to unaffiliated third parties for their use in marketing directly to you. Biotherm may use unaffiliated companies to help it maintain and operate its website or for other reasons related to the operation of its business, and those companies may receive your personally identifiable information for that purpose. Biotherm may also disclose personally identifiable information about you in connection with legal requirements, such as in response to an authorized subpoena, governmental request or investigation, or as otherwise permitted by law. Finally, as Biotherm business develops, it may sell or buy corporate assets, and in such transactions customer information may be one of the transferred business assets. If Biotherm, its internet businesses, or substantially all of its assets, is acquired, customer information may be one of the assets transferred.
      • "Cookies" and Advertisers

        The Biotherm website's server, or the servers of companies that are used to operate this site, may place a "cookie" on your computer in order to allow you to use the website and to personalize your experience.

        A "cookie" is a small piece of data that can be sent by a web server to your computer, which then may be stored by your browser on your computer's hard drive. Cookies allow Biotherm.com to recognize your computer while you are on its website and help customize your online experience and make it more convenient for you. Cookies are also useful in allowing more efficient log-in for users, tracking transaction histories and preserving information between sessions. The information collected from cookies may also be used to improve the functionality of the website.

        The advertisers and/or other content providers that may appear on this website may also use cookies that are not sent by the Biotherm website. Such ads or content may contain cookies that help track and target the interests of users of this website in order to present "personalized" advertisements or other messages that the user might find interesting. Biotherm is not responsible for any such cookies.

        Most web browser applications (such as Microsoft Internet Explorer and Firefox) have features that can notify you when you receive a cookie or prevent cookies from being sent. If you disable cookies, however, you may not be able to use certain personalized functions of this website.

      • Security

        Biotherm.com maintains physical, electronic, and procedural safeguards to help guard personally identifiable information. If transactions are offered on the site, transaction information is transmitted to and from Biotherm.com in encrypted form using industry-standard Secure Sockets Layer (SSL) connections to help protect such information from interception. Biotherm.com restricts authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information. Please be aware, however, that any email or other transmission you send through the internet cannot be completely protected against unauthorized interception.
      • Data Quality/Access

        Biotherm.com allows you to change, update, or delete the information you may provide in your optional registration form. If you would like to change, update, or delete your personal information, please send an email containing your request to customer service.
  • Biotherm and you
    • About Biotherm
      • How can I get hold of a brochure and/or some samples?

        Visit your nearest Biotherm counter where our beauty consultants will be only too pleased to tell you all about our products and provide you with a brochure and some samples.
      • What is Biotherm's position with respect to the environment?

        L'Oréal, for all its brands combined, has made significant progress over the past ten years to limit even further its impact on the environment.
      • How long has the Biotherm brand existed?

        Biotherm today has a presence in 66 countries around the world. Our products are available from over 13,000 points of sale, including some of the world's most prestigious boutiques and stores.
      • Where are Biotherm Products made?

        The research and manufacturing labs for Biotherm care products are based in the Principality of Monaco.
    • Biotherm Products
      • Where can I find the list of ingredients?

        Everything that goes into the product is listed on the packaging, under "Ingredients", and on each product data sheet on this web site.
      • Have Biotherm roducts been dermatologically tested?

        From the earliest product design stages, the Biotherm labs carry out a whole raft of tests in order to satisfy the dual requirements of tolerance and efficiency: in-vitro tests, tests on reconstructed skin models (Episkin), clinical tests under dermatological control with external service providers, etc. Every Biotherm care product is also tested in line with its characteristics: tests carried out under opthalmological control for eye care products, non-comedogenic tests for oily skin, hypoallergenic tests for sensitive skin, etc.
      • How long can a product be kept without having been opened?

        Left unopened, the conservation duration of cosmetic products is set at 30 months by a European Directive. Biotherm guarantees the quality of its products for a period in excess of this under the appropriate storage conditions, i.e.: away from excessive heat and moisture. If you want to know the expiry duration of your product, you can let us know its batch number by clicking here (link to Contact us). You will be asked for the two letters followed by three digits (e.g., XB250), and we shall inform you of its date of manufacture.
      • How long can I keep a product once it has been opened?

        To know the conservation period of your product once it has been opened, read the directions on its packaging. The "period after opening" or PAO is now indicated by a specific symbol: an open pot indicating the number of months for which the product may be used after opening.
    • Pure Extract of Thermal Plankton™
      • What is Thermal Plankton™?

        Having first appeared on Earth some three million years ago, thermal plankton - a type of microflora - lives in the sulphurous thermal springs of the mountains, rich in minerals. Biotherm biologists discovered over fifty years ago its affinity with skin and just how efficient it was. They therefore decided to create the first ever range of thermal plankton cosmetic care products and succeeded, after twenty years of research and development, in isolating it and reproducing it in a concentrated form: Pure Extract of Thermal Plankton™.
      • Pure Extract of Thermal Plankton™

        The Biotherm labs have been able to demonstrate that Pure Extract of Thermal Plankton™, in bio-affinity with the skin, carries some unique properties. Pure Extract of Thermal Plankton™ instantly soothes the skin. A concentrated source of vitality and rejuvenation for the skin, it leaves skin feeling and looking soft, smooth and radiant.
      • Just what is Pure Extract of Thermal Plankton™?

        Pure Extract of Thermal Plankton™ is at the heart of Biotherm's innovation and expertise. It is a powerful activator, soothing the skin, and reinforcing its natural defences against aging. Today, Biotherm is still the only brand able to boast the use of this ingredient in its cosmetic care products.
  • Biotherm Care
    • Biotherm And Your Skin Type
      • What characterises normal to combination skin?

        Soft, uniform, well-hydrated and with no obvious blemishes, normal skin secretes neither too much sweat nor too much sebum. You just need to clean your skin gently and take care of it by moisturising it well, every day. If the "T" zone (forehead, nose and chin) has a tendency to look shiny, then the skin is said to be of the "combination" type.
      • Just what is the skin?

        The skin is the human body's largest organ, and covers the entire body, representing around15-16% of body weight. It regulates temperature and permits exchanges with the outside world. Yet it is above all a living organ that is sensitive to the environment, the changes in the seasons, lifestyles, of course, the passage of time. It reflects our state of health, stress, fatigue, and even our blues... To use skin care in full possession of the facts, it's therefore a good idea to know about the skin. Epidermis, dermis, hypodermis: find out more. The skin, situated at the interface between the body and the outside world, consists of three layers. The surface layer is called the epidermis. This is made up of cellular layers, and protects our body against external aggression (cold, wind, pollution, bacteria, etc.) and regulates hydration by limiting transepidermal water loss (TEWL). Below the epidermis is the dermis. With its collagen (for structural support) and elastin fibres (for flexibility and elasticity), the dermis serves as a "support mat" for the skin and also has an important nutritional role. It also contains the sweat and sebaceous glands that secrete the sweat and sebum that are rich in essential lipids for cutaneous hydration. The adipose subcutaneous tissue, or hypodermis, consists of cells specialized in fat storage. It is in this part of the skin that the blood and lymph vessels are situated. The hypodermis provides energy reserves and protects the body from the cold, as it forms a "buffer zone", acting as a kind of "shock absorber".
      • What does it mean to have sensitive skin?

        Skin sensitivity is a phenomenon that is often temporary and may occur whatever type of skin you may have: normal, dry or oily. This is because the skin is a sensory organ equipped with sensors that react to internal stresses (anxiety, fatigue, emotion, etc.) and external stresses (cold, wind, pollution, irritation, etc.) by triggering defensive mechanisms. Some people's skin may be particularly sensitive to the environment; others may experience occasional reaction to particular treatments.
      • I have normal to combination skin; what products can you recommend for me?

        Skin that is more or less normal can react in different ways to the climatic conditions. Your forehead and nose might tend to look shiny, and your cheeks might feel dry. For normal to combination skins, Biotherm has created a simple 3-step program: the refreshing and invigorating Aquatrio combination featuring the Biosource and Aquasource care products for soft skin.
      • How do I go about choosing the products that best suit my skin?

        Is your skin normal or combination, oily, dry or sensitive? The Biotherm biologists have developed four care programs for the skin in three stages: cleansing lotions, toning lotions, moisturising Face Care and specific care solutions suited to your present needs and lifestyle. To leave skin revitalised and glowing with health and beauty! Benefit from Biotherm's expertise and carry out your own customised diagnostic online. It will help you to determine your skin type and to define your Biotherm skin care program.
      • How do I go about choosing the products that best suit my skin?

        Is your skin normal or combination, oily, dry or sensitive? The Biotherm biologists have developed four care programs for the skin in three stages: cleansing lotions, toning lotions, moisturising Face Care and specific care solutions suited to your present needs and lifestyle. To leave skin revitalised and glowing with health and beauty! Benefit from Biotherm's expertise and carry out your own customised diagnostic online. It will help you to determine your skin type and to define your Biotherm skin care program.
      • What characterises oily skin?

        Oily skin is linked to an excess of sebum production that gives the skin a shiny appearance, in particular on the forehead, the sides of the nostrils and the chin. The pores of the skin are often dilated and blemishes may appear, particularly on teenagers, young adults or people with hormonal imbalances. The good news is that oily skin is thicker, well-hydrated and protected against external aggressors, drying and stress. It is less prone to wrinking and the signs of aging.
      • I have sensitive skin; what products can you recommend for me?

        You have great-looking but fragile skin: it has a tendency to feel tight and sensitive to the touch. You need a specific care product that will help your skin combat its two worst enemies: seasonal changes and dry air. For this, Biotherm proposes a soothing and balancing Aquatrio program for sensitive skin, with its Biosensitive soothing care range including Pure Extract of Thermal Plankton™ (link to product data sheet). Biosensitive products contain no perfume or alcohol and are hypoallergenic.
      • I have dry skin; what products can you recommend for me?

        Dry skin is often thinner and requires extra moisturising and protection. If you do not moisturise your skin sufficiently, wrinkles or fine lines can quickly form. Biotherm has therefore created a program comprising 3 products that provide dry skin with all the help it needs: the mild and soothing Aquatrio combination of Biosource and Aquasource Non Stop products.
      • What characterises dry skin?

        Feelings of tightness, discomfort, a dull complexion and fine lines due to dehydration: dry skin is lacking in water, or lipids, or both at once. It is less well protected and so reacts more to external aggression (pollution, climatic conditions, air conditioning, etc.). It also has a tendency to wrinkle more quickly, especially inasmuch as the skin naturally becomes drier as the individual ages.
    • Body care
      • How can cellulite be combatted?

        Fat storage and water retention are directly linked to lifestyle (eating habits, physical activity, and so on). Consider reducing your consumption of refined sugars, alcohol and salt. Avoid combining fats and starches. And, of course, drink at least 1.5 litres of water per day, preferably outside of meal times. Stay active and practice some kind of physical exercise, such as walking, jogging, aerobics or gymnastics. To help eliminate the cellulite you have and visibly "smooth" that orange-peel skin, apply Biotherm anti-cellulite care products morning and night to the areas concerned (buttocks, thighs, knees). Use massage to encourage draining, and stimulate cutaneous micro-circulation by tightly squeezing your arms and legs with your hands ringed around them.
      • What are the factors that encourage the appearance of cellulite?

        The appearance of cellulite may be encouraged by various factors, including hormonal variations. Cellulite starts to set in at puberty and can be exacerbated by pregnancy, hormonal disruption and the menopause. A poorly balanced diet, lack of exercise, stress, alcohol or tobacco consumption and wearing clothes that are too tight are all factors encouraging the onset of cellulite. To these can be added the nutritional habits picked up in childhood and digestive complaints responsible for inefficient elimination of the body's waste and toxins.
      • How can cellulite be identified?

        Cellulite may occur in different places on different women. To identify it, just pinch the skin: if orange-peel type surface irregularities appear, this is a sign of the presence of cellulite. If, prior to pinching, the skin already shows manifest irregularities, the cellulite is well-established.
      • What is cellulite?

        Commonly described as "orange-peel skin", cellulite can be found on slim-built women just as well as on women with a fuller figure. It is not linked to obesity, and results from the combination of excess fat storage and water retention (around the fat). Although it starts to appear following adolescence and affects some 90% of women, it generally takes several years to become apparent.
      • What makes the skin of the body different from the skin of the face?

        Like facial skin, the skin of the body can be differentiated into normal skin, dry skin and very dry skin. It is sometimes compared, when it is very dry, to "crocodile skin". The top of the back tends to be a little more oily. Some areas, such as the hands and elbows, that are constantly active and exposed (to the cold, to water, etc.) are more fragile and dryer. The skin on the legs is very often dry. When covered, it has to cope with friction from clothing. When uncovered (and the weather is hot), it is directly exposed, possibly over-exposed, to the sun, the wind and to salt water.
    • Men's Care
      • How can the risk of irritation when shaving be reduced?

        It is essential to prepare the skin before shaving. Wash your face in warm water using a cleanser that will soften and lift the stubble. Cleansing the skin will also get rid of dead cells that prevent the razor blade from sliding smoothly over it. This will also help protect your skin from nicks, which might become infected if the skin isn't washed clean afterwards. Generally speaking, regular "scrubs" (exfoliants) are recommended to help get rid of dead cells, invigorate the skin texture and protecet against sub-cutaneous stubble growth.
      • Why do the signs of aging appear more suddenly on men?

        Male skin ages in sudden, successive stages. It becomes clearly marked by the signs of aging with the formation of deep wrinkles, linked to the loss of firmness and elasticity that sets in more markedly and quickly. The use of anti-age care is therefore strongly recommended from the age of 30.
      • What is the difference between sensitive skin and irritated skin?

        Skin, when irritated, turns red and feels uncomfortable and tight. This irritation may be due to shaving and the aggressive action of the razor blade on the skin.
      • What is the difference between an "after-shave" and after-shave care?

        An "after-shave" is designed to soothe the irritant effect of the razor and is applied to the parts of the face that have just been shaved. After-shave care is a specific care product - moisturising or anti-wrinkle - that is also applied after shaving, but over the entire face.
      • What causes skin to dehydrate or dry up?

        Daily shaving, especially with a wet shaver, alters the surface of the skin on the cheeks and neck and the hydrolipidic film. This takes away the epidermis' natural protection, hence the tendency of the skin here to dehydrate and dry up more easily.
      • Why does men's skin tend to be oily?

        Sebum secretion is dependent on the male hormone, testosterone. It is particularly in the "T-zone", where the skin tends to look shiniest. When there is excessive sebum production, it can give rise to blemishes and a poor complexion.
    • Moisturising Care
      • How can dry skin be distinguished from dehydrated skin?

        When the skin is rough to the touch, lacks radiance and has apparent fine lines of dehydration, it is suffering from water loss: the skin is dehydrated. It therefore needs to be moisturised intensively in order to restore the hydrolipidic film on the surface of the skin and encourage the natural hydration mechanisms. If the skin feels uncomfortable, irritated or tight and shows traces of peeling, it is short of lipids: the skin is dry. It therefore needs to be intensively nourished, moisturised and soothed in order to get that feeling of comfort back.
      • How do you know if your skin is dehydrated?

        All skin types, even oily skin, can get dehydrated. Take a look at your face. If, when you smile, fine dehydration lines appear, then your skin is dehydrated, and it is time to act! If, when you do not smile, you can see fine dehydration lines, then your skin is very dehydrated. It needs intensive moisturising and care! If, when you do not smile, you can see nothing in particular, your skin is properly hydrated. Keep it that way!
      • Why do I need to moisturise my skin?

        Moisturising, like cleansing, is essential for all types of skin. It helps maintain optimal moisture balance. How you moisturise your skin depends on your skin type, your age, the ambient climate and your lifestyle. All skin types, even oily skin, need moisturising, especially when exposed to harsh climatic conditions. The appearance and daily condition of your skin are the key factors to take into account when choosing a moisturiser. In the summer, your skin will probably feel better if you use a light emulsion. In the winter, you might need a thicker moisturising cream. If you are experiencing skin discomfort or tightness, all your skin might need is moisturising. Moisturisers must be applied to a clean skin. You should also clean and moisturise your neck, as it quickly displays the signs of aging.
    • Sun Care
      • What is a phototype?

        Phototypes are used to classify your skin's sensitivity to the sun, in other words, the way your skin reacts to the sun’s rays. There are 5 phototypes, determined according to skin type and hair colour. If you have red hair and very fair skin, you are. * Phototype I: take care - your skin tends to burn rather than tan. If you are Phototype IV or V, you tan easily; you probably have black hair and a dark complexion. The 5 phototypes and their characteristics: find out more. o Phototype I: Always burns, never tans. You need a very high degree of sun protection. o Phototype II: Always burns, tans minimally. You also need a high degree of sun protection. o Phototype III: Burns moderately, tans gradually. You need moderate protection. o Phototype IV: Burns minimally, tans well. You need moderate or low protection. o Phototype V : Rarely burns, tans profusely. You can use low sun protection.
      • Will a sun protection product with a high SPF prevent tanning?

        SPF is the abbreviation for the "solar protection factor" of the product. For example, SPF 4 signifies that the level of protection for your skin is multiplied by 4. Sun protection products slow down the tanning process but does not stop it all together, so take care. Even though the Sun Multiprotection range protects your skin from the sun, no sun protection product will allow you to remain indefinitely in the sun. What is more, make sure that you frequently re-apply! - VERY HIGH PROTECTION: SPF 50+, HIGH PROTECTION: SPF 30 and 50, - MEDIUM PROTECTION: SPF 15, 20 and 25 - LOW PROTECTION: SPF 6 and 10
      • How long can I keep my Sun Care product once it has been opened?

        Like the other care products, the "period after opening" (PAO) for an opened sun-care product is one year. It is therefore recommended not to reuse your sun cream two summers in succession.
      • Can I apply my usual moisturiser before putting on my Sun Care?

        Yes, if you like. Don't forget to apply your sunscreen generously before sun exposure and re-apply frequently.
      • How do I choose my sun protection?

        The sunscreen you use depends on your phototype, but also on the environment and the sun conditions of where you are. For example, the sun is more intense at high altitudes. So for example when you are on the ski slopes, you need a higher protection. The same applies in the tropics, where the ultraviolet rays are stronger. Take care, too, when you're involved in activities like sailing or windsurfing. The breeze will make your skin feel cool, meaning you are perhaps less aware of when the UV starts to burn. Moderate exposure High exposure Extreme exposure Skin that is extremely sensitive to the sun HIGH 30-40-50 VERY HIGH 50+ VERY HIGH 50+ Skin that is sensitive to the sun MEDIUM 15-20-25 HIGH 30-40-50 VERY HIGH 50+ Intermediate skin LOW 6-8-10 MEDIUM 15-20-25 HIGH 30-40-50 Fairly resistant skin LOW 6-8-10 LOW 6-8-10 MEDIUM 15-20-25 * Skin that is extremely sensitive to the sun: milky white skin, freckles, red hair, always getting sunburnt. * Skin that is sensitive to the sun: fair skin, maybe some freckles and/or strawberry blond or auburn hair, often getting sunburnt but might also get a nice tan. * Intermediate skin: fair skin that tans fairly easily, doesn't get sunburnt unless intensively exposed. * Fairly resistant skin: olive skin that tans easily and never gets sunburnt
      • Can I use Biotherm sunscreens to protect my children from the sun?

        Biotherm sun protection products are suitable for protecting children. However, avoid direct sun exposure between 11am and 3pm and limit exposure to the sun with the use of a hat, sunglasses and clothing. In this way you'll help protec them against the sun.
      • What are the effects of the sun on unprotected skin?

        The sun is vital for the body and for general well-being: it encourages the synthesis of vitamin D and possesses real anti-depressive qualities. However, without protection, and especially following prolonged exposure, the skin is directly subjected to the harmful effects of solar radiation. Tanning is an adaptive and defensive reaction of the skin to UVB radiation. It offers protection from sunburn but does not prevent the skin damage caused by UVA rays. UV rays are also responsible for the premature aging of the skin, or photoaging. Photoaging: find out more. Solar radiation, in particular UVA rays, cause premature aging of the skin that is manifested by the formation of wrinkles, roughness, a loss of elasticity and pigment spots. Sunlight ultimately, with age, causes atrophy of the cutaneous structures.
      • What is it that makes Biotherm Product provide such efficient skin protection?

        The Biotherm labs have combined in their sun protection products two Mexoryl® organic filters (UV absorbent) and a mineral filter (that reflects radiation)*. This « filtration system offers sun protection whatever the sun conditions, and protects efficiently against UVA/UVB rays. This new generation of anti-age Sun Care contains anti-aging active agents (for face products) and bPure Extract of Thermal Plankton™. Following exposure to the sun, do not forget to re-moisturise the skin for a more golden tan. What is a photostable organic filter? Find out more. An organic filter is said to be photostable because it does not degrade in the sun.. *depending on the formula.
      • Does my self-tanner protect me from the sun?

        Self-tanning creams are not sun protection creams. They colour the upper layers of the epidermis without triggering the synthesis of melanin and so do not protect the skin from the sun, unless it is clearly specified on the packaging that the product contains UV filters with a sunscreen effect.
      • Some advice

        Whatever SPF you use, always apply your sunscreen liberally before you go out into the sun. Make sure you put it on just before you expose your skin to the sun. Reapply it frequently and liberally in order to maintain protection, especially after swimming, perspiring or toweling. Never stay to long in the sun, even if your are using sunscreen since over-exposure to the sun is dangerous. Keep babies and young children out of direct sunlight. Keep out of the sun between 11am and 3pm. Wear protective clothing, including a hat, T-shirt and sunglasses
    • Face Care
      • How do rings under the eyes come about?

        Although the area around the eye has normal vascularisation and is very rich in capillaries, the vascular network is fairly inefficient. In general, only one blood vessel in three works correctly. This gives rise to poor micro-circulation, made worse by stress, fatigue or a lack of sleep, and is manifested by brownish or blueish discoloration showing through under the eyes.
      • What is anti-age skincare and when should I start using it?

        Anti-age care is enriched with active ingredients intended to slow down the visible results of skin aging and the appearance of new wrinkles. It is a care product enriched with active ingredients, and we generally recommend its use as from 30 years of age. From age 25 to 35, the skin needs active protection. Find out more. Cell renewal, production of collagen and elastin fibres, sebaceous and sweat gland activity begin to slow down over time. You may see wrinkles start to appear between the eyebrows, as well as expression and laugh lines that appear along the side of the nose and run to the corners of the mouth. You may experience puffiness under your eyes, or your complexion may become greyish and dull-looking. These are the precursor signs of aging, and these can be exacerbated by the stresses and ravages of modern life. How does an anti-age care product combat this process? By protecting the skin from exposure to the sun or harsh climatic conditions.
      • What is is anti-wrinkle care and when should I start using it?

        Anti-wrinkle skin care treats the unavoidable effects of aging on skin over time. It reinforces skin hydration leaves skin feeling firmer and smoother. The anti-aging combat from ages 35 to 50: find out more. The subtle and gradual changes that the skin undergoes lead to a loss of firmness. Expression lines deepen, laugh lines become more noticeable, and then there are the "crow's feet"! How do you combat the signs of age? By opting for anti-wrinkle products that reduce the appearance of wrinkles. For younger-looking, more beautiful skin.
      • What effect does stress have on the skin?

        Anxiety, overwork, fatigue … it can all be read on a person's face. A lack of vitality or radiance, strained features, a pale complexion and irritated or fragile skin are all the apparent signs of stress and cutaneous fatigue. Stress: what is happening? Find out more. When we're stressed, we contract our facial muscles dozens of times each day! These muscular tensions (strained forehead, furrowed brows, rigid jaw, tight nostrils) show up in the facial expression and ultimately are scored into expression wrinkles. Under the burden of stress, the skin can appear tired, lacking vitality and radiance.
      • Why does skin age?

        Skin aging begins very early, before the age of twenty, although the first visible signs of age only tend to appear around the age of 25 or 30. Older skin tends to dehydrate more quickly and lose its elasticity; the complexion gets duller and wrinkles and fine lines start to appear. Skin aging may well be unavoidable and genetically programmed, but it also depends on our lifestyle!
      • How can I combat the effects of stress on my skin?

        When you are stressed, your skin needs a boost. Biotherm Multi Recharge - for hydration and protection - combines three ingredients (ginseng, hyaluronic acid and vitamin E) and helps to restore the vitality your skin needs, leaving it looking good and relaxed. It also comes with SPF15 protection.
      • Why use a specific care product for around the eyes?

        Fine and fragile, and constantly at work, the skin around the eyes has certain specific features that justify the use of specific products. They will help you to stay bright-eyed and reduce the look of dark rings that cast a shadow over your face. Around the eyes: take care, it is a fragile zone: find out more. In the first place, the skin around the eyes is finer (around one-third the thickness of the rest of the facial skin), low in sebaceous glands and practically without any protective hydrolipidic film. This makes it very vulnerable to external stresses, drying and the first signs of aging. The dermis here is also very fine, with elastin and collagen fibres forming a less dense network. Secondly, the skin around the eyes is permanently subject to a great deal of movement and tension: blinking (10,000 times a day!), changes of expression (laughter, crying, screwing up the eyes), rubbing, etc. The result? The skin here is less resistant and is the first place to get lines and wrinkles, with the skin tissue progressively growing slack and flaccid.
      • Why do we get bags under the eyes?

        The term "bag" covers two distinct manifestations: - Watery bags or puffiness are linked to the lymphatic circulation that tends to stagnate at night when laid down. These tend to disappear within several hours of getting up. - Premature slackening of the area of skin around the eye can also be the cause of puffy bags.
      • How can I combat the effects of pollution on my skin?

        A hectic lifestyle in a polluted environment: your skin has it all to put up with! Moisturising isn’t enough to keep it feeling refreshed – your skin also has to be suffocating . This is where the Hydra-Detox Bio Defensis range from Biotherm can help (link to product data sheet). This range of moisturising and detoxifying care products helps stimulate the natural defences of the skin. Once moisturised, your skin is in great shape – supple, more healthy-looking, and detoxified!
  • Contests
    • Lunar New Year Contest
      • Terms & Conditions

        LUNAR NEW YEAR CONTEST

        Official Rules

         

        1. The Lunar New Year contest is sponsored by Biotherm (hereinafter contest sponsor). The contest is open in all of the US and starts on January 19th, 2017 at 12 h 00am  and closes on January 30th, 2017, at 11 h 59 pm (ET).

         

        Eligibility

         

        1. The contest is open to residents of the United States, who have reached the age of majority in their state of residence. Employees, representatives and agents of the contest sponsors, their respective advertising and promotional agencies, affiliated and related companies, and members of the immediate family (parents, children, siblings and spouse, regardless of where they live) and household of such employees are not eligible.

         

        How to Enter

         

        1. You may enter the contest by one of the following options:

         

        1. Share the Lunar New Year Contest page. Fill out the entry form, while making sure that all the mandatory fields are filled out. Email of friends must be valid. Once filled, click the «Invite friends» button, no later than January 30th, 2017, at 11 h 59 pm (ET). The more friends you invite, the more chances you get to win the grand prize.

         

        1. LIMIT OF ONE (1) ENTRY PER PERSON OR BY CIVIC ADDRESS OR BY E-MAIL. SPONSOR WILL VOID ALL DUPLICATE ENTRIES. IF DECLARED A WINNER, ENTRANT MAY NOT RE-ENTER THE CONTEST OTHERWISE THIS WILL RESULT IN IMMEDIATE DISQUALIFICATION. Participants will RECEIVE extra entry BY SHARING THE CONTEST.

         

        1. NO PURCHASE NECESSARY. To enter:
          1. Share the contest page
          2. Use code ROOSTER at checkout

         

        User Generated Content (hereinafter referred to as the “UGC”):

        1. Can be in English or French.
        2.     Must not contain material which is (or promoting activities which are) sexually explicit, obscene, pornographic, violent, self-mutilating, discriminatory (based on race, sex, religion, natural origin, physical disability, sexual orientation or age), illegal (e.g. underage drinking, substance abuse, computer hacking, etc.), offensive, threatening, profane, or harassing; any off-label use, or material that contains any derogatory references to any Contest Entities; or any third parties.
        3. Must not contain the last name, phone number, address, or email address of any person, including the entrant.
        4. Must not contain or otherwise make available any unsolicited or unauthorized advertising, “commercial pitch,” promotional materials, junk mail, spam, pyramid schemes, or any other form of solicitation.
        5.     Must not contain or transmit any materials that contain software viruses or other computer code, files or programs designed to impair, limit, interfere with or cause harm to any communications network operated by any of the Contest Entities or the computers of any individual or entity participating in or otherwise associated with the Contest.
        6.     Must not include third party names, brand names, trademarks, logos, insignia, location signage, photographs, artwork, or sculpture, except for those belonging to Contest Sponsor.

         

         

        Prizes

               

        GRAND PRIZE

         

        1. There is 1 Grand Prize to win which consists of Biotherm best sellers skin care, an approximate retail value of $500 USD.

         

         

        Selection of Winners

         

        1. At approximately 9 h 00 am (ET) on or about January 31st, 2017 in Montreal, a random draw will be conducted for the prizes from all eligible entries received. The odds of winning a prize will depend upon the total number of eligible entries received before the contest closes. 

         

        Prize Claim

         

        1. In order to be declared a winner and be able to claim prize, each person which will have its name drawn randomly will have to:

         

        a)           Be reached by telephone or e-mail by the contest sponsors within five (5) days following draw;

         

        b)           Correctly answer, without assistance of any kind, whether mechanical or otherwise, a time-limited mathematical skill-testing question to be administered by phone, e-mail or on the ballot.

         

        In the event that any one of the conditions mentioned herein is not respected, the selected participant’s entry will be void and a new draw will be conducted following the official contest rules until a new winner is selected.

         

        1. Winner will be asked to fill out and sign a Declaration & Release Form and return it to contest sponsors, to the specified address, within ten (10) days following receipt of the document.

         

        1. Upon reception of the Declaration & Release Form duly filled and signed by chosen participant, sponsors will either directly send the prize to the address provided on form or, sponsors will mail instructions to chosen participant with instructions on how to claim prize.

         

        In the case of a direct delivery to winner’s address, a 4 to 6 weeks delay following reception of the Declaration & Release Form applies.

         

        General Terms and Conditions

         

        1. In the event that the contest winner is a minor, his/her parent or legal guardian, will be asked to sign the appropriate legal documents in order claim prize.

         

        1. All information provided by participant must be complete and accurate. Sponsors will not be held responsible for any and all telephone problems, unclear voice mail messages, a late / incomplete / erroneously sent prize claim. For any and all incomplete, distorted, late and reproduced entry ballot, which will be annulled and will void eligibility for prize claim.

         

        1. Contest Sponsor reserves the right at its sole discretion to disqualify any individual from the Contest and to ban the individual from any future contest of the Sponsor that it finds or believes to be tampering with the entry process or the operation of the Contest or Contest Website; to be acting in violation of the Official Rules or in an unsportsmanlike or disruptive manner, or with intent to annoy, abuse, threaten or harass any other person.

         

        1. If it is discovered that attempts were made by a registered entrant (or any individual purporting to be a registered entrant) to: (i) enter/vote more than once per registered entrant per day during the contest period. (ii) use any automated, script, macro or robotic program(s) to enter/vote (iii) engage in systematic entering/voting in the same day from the same computer/IP address (including but not limited to the creation of false email addresses or social media accounts); then it may result in the disqualification, in the sole and absolute discretion of the Contest Sponsor, even if the entrant was declared a winner.

         

        1. WARNING: ANY ATTEMPT BY AN ENTRANT OR ANY OTHER PERSON TO DELIBERATELY DAMAGE ANY WEBSITE OR UNDERMINE THE LEGITIMATE OPERATION OF THE CONTEST IS A VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, SPONSOR RESERVES THE RIGHT TO SEEK DAMAGES FROM ANY SUCH PERSON TO THE FULLEST EXTENT PERMITTED BY LAW.

         

        1. Prize must be accepted as awarded.  NO SUBSTITUTION OF PRIZES IS PERMITTED EXCEPT BY SPONSOR IN ITS SOLE DISCRETION. SPONSOR RESERVES THE RIGHT TO SUBSTITUTE ANY PRIZE WITH ANOTHER PRIZE OF EQUAL OR GREATER VALUE, IF A PRIZE CANNOT BE AWARDED AS DESCRIBED FOR ANY REASON. PRIZES ARE NON-TRANSFERABLE AND ARE NOT REDEEMABLE FOR CASH OR CREDIT, IN WHOLE OR IN PART.

         

        1. Entrants agree to abide by the terms of these Official Rules and by all decisions of the Sponsor, which are final in all matters pertaining to the Contest. Contest is subject to all applicable laws. By entering/voting, participants release and hold harmless Sponsors, its affiliated and related companies and advertising, promotion agencies and all of their respective directors, officers, shareholders, employees, agents, successors and assigns from any and all liability for any injuries, loss or damage of any kind arising from or in connection with the Contest or any prize won. Winners will be required to sign and return, within the time period indicated on the documents, a Declaration of Compliance with Contest Rules and a full Liability and Publicity Release and/or any other document.

         

        1. By entering, you consent to Sponsor’s use, should you become a winner, of your name, place of residence and photograph or other likeness, and your testimony without further compensation or notice, for publicity, advertising or informational purposes in any media or format (including the Internet) in connection with the products, this Contest, or future similar contests. By entering, you declare that you have complied with the Contest Rules

         

        1. All entries become the property of Sponsor and will not be returned to entrants. If a selected entrant’s entry is an Internet entry, the selected entrant may be required to provide Sponsor with proof that the selected entrant is the authorized account holder of the e-mail address associated with the selected entry.

         

        1. For the purpose of the present contest, the participant is considered to be the person whose coordinates appear on the contest entry form or ballot. It is this person whom will be asked to answer the mathematical skill-testing question. It is also the person to whom the prize will be awarded if all contest conditions are met. Sponsors reserve the right to request a piece of i.d. prior to prize remittance.

         

         

        Limitations of Liability

         

        1. Without limiting the release, and for greater certainty, the Contest Entities will not be liable for: a) any incorrect or inaccurate information, whether caused by Contest Website users or by any equipment or programming associated with or utilized in the Contest or by any technical or human error which may occur in the processing of entries in the Contest; b) any error, omission, interruption, deletion, defect or delay in operation of the contest website or any transmission in connection with the Contest; c) any communications line failure, theft, destruction or unauthorized access to, or alteration of, entries; d) any problems with, or technical malfunction of, any telephone network or lines, computer on-line systems, servers or providers, computer equipment, software, or failure of e-mail which may occur for any reason whatsoever, including technical problems or traffic congestion on the Internet or at any website or combination thereof; or e) any injury or damage to participants’ or to any other person's computer related to or resulting from participating or downloading materials in this Contest. If the Contest is not capable of running as planned for any reason, including infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes beyond the reasonable control of the Contest Entities which corrupt or affect the administration, security or proper conduct of this Contest, Sponsor reserves the right at its sole discretion to, without advance notice, terminate or suspend the Contest, in whole or in part, or modify it in any way.

         

        1. By participating or attempting to participate in the present contest, all individuals release the contest organizers, their advertising and promotional agencies, their employees, agents and representatives from any damage that could be incurred due to their participation or attempted participation in the contest.

         

        1. The masculine gender is used in no discriminatory fashion, simply to facilitate composition.

         

        Privacy

         

        1. The Contest Sponsor is collecting personal data about entrants for the sole purpose of administering this Contest. No further informational or marketing communications will be received by the entrant unless the entrant provides the Sponsor with explicit permission to do so as indicated on the entry form where it asks the user if they would like to receive additional communication from the Sponsor. Please see our Privacy Policy at www.biotherm-usa.com.
  • Promotions
    • Promotion details
      • Details

        Quantities of samples are limited and offer is subject to availability. Available samples may differ from original offering at any time based upon availability and this may not be reflected in advertisements. Only authorized purchases will be processed and shipped. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer and to modify or cancel this promotion due to system errors or unforeseen problems. We reserve the right to substitute any free item offered with an item if equal or greater value. Offer cannot be combined with any other offer or promotion. Offer not applicable on gift sets unless stated otherwise. Cannot be applied to previous orders. Other conditions may apply. Offer is subject to change without notice.

        Gift sets and limited editions are excluded from discounts unless otherwise stated.

        The sign-up offer is valid for new email addresses only. An email with a promo code will be sent within 24 h upon registration.

Customer Service

For any question, please contact us.

1-888-BIOTHERM (246-8437)

Contact us

Customer Support hours of operation:
Monday - Friday 9:00 am - 5:00 pm EST